Updated - 7/1/2008

Title

Author

Media Type

ISBN#

QTY

In

Out

ITIL and the Service Desk

Malcom Fry

DVD

N/A

2

x

"IT" Happens!

Julie M. Smith, Ph.D.

Hardcover

0-9721103-0-5

1

x

Dealing with Darwin - Innovating at phases of their evolution

Geoffrey A. Moore

Hardcover

1-59184-107-0

1

x

Effective Phrases for Performance Appraisals

James E. Neal Jr.

Hardcover

1-882423-09-7

1

x

Fish!

Stephen Lundin, Harry Paul & John Christensen

Hardcover

0-7868-6602-0

1

x

Futurize your Enterprise

David Siegel

Hardcover

0-471-35763-4

1

x

Gung Ho!

Ken Blanchard and Sheldon Bowles

Hardcover

0-688-15428-X

1

x

The 17 indisputable Laws of Teamwork

John C. Maxwell

Hardcover

0-7852-7434-0

1

x

The Gifted Boss - How to find, create, and keep great employees

Dale Dauten

Hardcover

0-688-16877-9

1

x

The Toyota Way

Jeffrey Liker

Hardcover

978-0-07-139231-0

1

x

1001 Ways to Reward Employees

Bob Nelson

Softcover

1-56305-339-X

1

x

301 Ways to Hae Fun at Work

Dave Hemsath and Leslie Yerkes

Softcover

1-57675-019-1

1

x

Call Center Management - On fast forward

Brad Cleveland & Julie Mayben

Softcover

0-9659093-0-1

2

x

Care Packages for the Work Place

Barbara A. Glanz

Softcover

0-07-024267-4

1

x

Cases in Call Center Management - Great ideas that work

R. Feinberg, K.D. Ruyter, and Lynne Bennington

Softcover

1-55753-342-3

1

x

Clear, Correct, Concise E-mail

Marilynne Rudick & Leslie O'Flahavan

Softcover

0-9725986-0-X

1

x

Coaching - The Lost Art

Softcover

1

x

Collective Wisdom - Transforming Support with Knowledge

Francoise T. and David K.

Softcover

1-57125-000-X

1

x

Communicate with Confidence

Dianna Booher

Softcover

0-07-006606-X

1

x

CultureTopia

Jason Young

Softcover

978-1-60530-668-1

1

x

Finding & Keeping Great Employees

Harris Brannick

Softcover

978-0-8144-0036-4

1

x

Implementing Service and Support Management Processes

HDI - Comp

Softcover

90-77212-43-4

1

x

ITSM Libarary: Metrics for IT Service Management

Softcover

1

x

ITSM Library: Six Sigma for IT Management

Van Haren Publishing

Softcover

90-77212-30-2

1

x

Optimizing Support Center Staffing

Dave Brown

Softcover

N/A

1

x

People Styles at Work

Robert Bolton and Dorothy Grover Bolton

Softcover

0-8144-7723-2

1

x

Remote Control: A practitioner's Guide to Managing Virtual Teams

Gerald Falkowski and Stephen Troutman

Softcover

0-9679239-7-2

1

x

Service and Support Handbook

Help Desk Institute

Softcover

N/A

3

x

Soar On Your Own Wings

Chad Hymas

Softcover

N/A

1

x

Spectacular Support Centers

Kristin Robinson

Softcover

978-097134069-5

1

x

The Big Book of Customer Service Training Games

Peggy Carlaw & Vasudha Kathleen Deming

Softcover

0-07-077974-0

1

x

The Call "Centertainment" Book

Call Center Press

Softcover

0-9659093-2-8

2

x

The Help Desk Audit - Blueprint for Success

Julie L. Mohr

Softcover

0-9740808-0-2

1

x

The Power of People

Verna Cornelia Simmons, Ph.D.

Softcover

0-9717765-0-4

1

x

When Generations Collide

Lynne C. Lancaster and David Stillman

Softcover

978-0-06-662107-4

2

x