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Our Mission
To promote the customer support profession in Minnesota by providing a forum facilitating the exchange of information and knowledge between industry resources. HDI Minnesota will promote the Help Desk Institute's standards, certifications, and training programs as well as the technologies, tools and trends of the help desk and customer support industry. |
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4-21-2010 - Thomson Reuters Disaster Recovery
This meeting will include coverage, process/standards/best practices, assessing risk/BIA, criticality, recovery strategy options, develop plans, exercise/maintenance/review, awareness & training.
5-19-2010 - Telecommuting
6-16-2010 - Metrics
Stay tuned for more on the 2010 meetings.
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 see more events |
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Help Desk Analyst of the Year
Brian Carlson
Dorsey & Whitney
To View all of the 2009 nominees go to 2009 Nominees
The Help Desk Analyst of the Year is an annual award thatrecognizes individuals that have provided exceptional service this year. To learn more about the award and to access the nomination form, click HDAOY.
Excellence Awarded to our
chapter! |
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This award is based on
accomplishments throughout
the year made by our chapter
and its members, including
such things as meeting
programs, special events,
member participation,
chapter growth and a
multitude of other criteria.
The officers want to thank
each and every member for
their help to make our chapter
great! |
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