HDI Minnesota miniCON2024

Join us at HDI Minnesota miniCON2024!

Our upcoming mini conference taking place at Infinite Campus in Blaine, Minnesota will feature an array of insightful sessions and discussions focused on exploring the pivotal themes of leadership, technology, and the invaluable insights from our front-line analysts and commencing with a keynote address by our special guest speaker, Kirk Weisler.

miniCON2024 promises to be an exceptional event, bringing together IT service and support professionals like yourself for a day of learning, networking, and inspiration.  This year’s conference will focus on crucial topics including leadership, technology, and front-line analyst insights, designed to equip you with the knowledge and tools needed to excel in today’s rapidly evolving IT landscape.

Key Highlights:

• Engaging sessions on leadership strategies for IT professionals.
• Exploring the latest technological innovations driving IT service excellence.
• Insights from front-line analysts sharing their experiences and best practices.
• And the highlight of the event, a keynote address by renowned speaker Kirk Wiesler. Kirk is a respected leader in the IT industry and his keynote address promises to be enlightening and inspiring, offering valuable insights and perspectives that you won't want to miss.

Tracks:

1. Leadership: Explore strategies for effective leadership in IT service and support teams, led by seasoned industry veterans.
2. Technology: Gain insights into the latest technological advancements revolutionizing IT service delivery and management.
3. Analyst/Front Line: Engage in discussions with front-line analysts and leaders, sharing their experiences, challenges, and best practices for enhancing customer satisfaction and support efficiency.

Agenda

1:00-1:30 – Check-in/Registration and Networking

1:30-1:45 – Welcome and HDI MN Chapter News

1:45-2:45 – Keynote (Kirk Weisler)

2:45-3:00 – Break

3:00-3:45 – Breakout Session 1

1. Leadership Track – Gina Montague: Onboarding (Rushmore Room)
2. Technology Track – Marc Child: Social Engineering (Bluegrass Room)
3. Analyst/Front-Line Track – Panel Discussion: Key Successful Factors for Customer and Desktop Support Analysts (Sagebrush Room)

3:45-4:00 – Break

4:00-4:45 – Breakout Session 2

1. Leadership Track – Jim Johnson: Demand for Skilled Talent (Rushmore Room)
2. Technology Track – Matt Beran: AI in Support and Service—Past, Present and Future (Bluegrass Room)
3. Analyst/Front Line Track – Jessica Clarkson: The League of Legends: Crafting Your Superhero Dream Squad (Sagebrush Room)

4:45-5:00 – Break

5:00-5:15 – Closing Ceremony (Kirk Weisler)

5:15-6:45 – Happy Hour, Prize Drawings and Networking

This conference promises to be an enriching experience, offering networking opportunities with fellow professionals, thought leaders, and experts in the field.

REGISTER below today to secure your spot at this exclusive event.  Oh…and bring others from your team!

We look forward to welcoming you to an insightful and inspiring day at HDI Minnesota’s miniCON2024!