Current Award Winners

Megan Schroeder-Tschida (Infinite Cmapus)

Megan has spent more than a decade as a Support Advisor at Infinite Campus, consistently excelling in her role through her outstanding customer service and technical understanding. As a supportive advocate, she ensures that customers are able to comprehend and maneuver the software with ease. Whenever any issues arise or when customers pose queries, Megan not only assuages these issues swiftly but also provides comprehensive documentation to enhance their familiarity with the system. High scores on monthly customer satisfaction surveys attest to Megan’s ardent commitment to customer contentment, showcasing her relationship-building abilities. Furthermore, as an intermediary between customers and the development team, she is instrumental in guaranteeing that the software efficiently caters to customer needs. Her diligent efforts add substance to the experience customers have with Infinite Campus, therefore upholding its reputation for superior support. 

 Within the company, Megan is respected as a seasoned expert, often sought for guidance and direction about product details,   procedures, and problem-solving strategies. Her aptitude to handle intricate cases reflects the depth of her loyalty to her role.   Driven by her mantra of persevering till she finds a solution, Megan's expertise in their Student Information System software is   commendable, but what truly sets her apart is her inherent commitment to extend her support to all her colleagues. With the   uncanny ability to navigate complex challenging troubleshooting hurdles and complicated school district testing puzzle-     scenarios, she constantly goes above and beyond. Popular amongst her colleagues for her radiant personality and her   infectious laughter, Megan understands the power of sharing knowledge and the impact it has on fostering collaboration and   creating a tightly knit team environment. Her unwavering positivity, empathetic nature, and her ability to embrace life's small   joys along with her relentless drive to provide exceptional support make her a truly valuable asset to the Infinite Campus team.

Cristen Vang (Great River Energy)

Cristen, an associate of science graduate from St. Paul College, established herself as a distinguished member of the Great River Energy (GRE) team since her induction as a Support Analyst I in March 2022. Throughout her tenure at GRE, she deployed her IT experience, honed through a two-year stint at Target, to swiftly adapt to the corporate culture and effectively operate the myriads of tools, software, and hardware at her disposal. This marvelous acclimatization earned her promotion to Support Analyst II within a year of her joining, mirroring Cristen's commitment and dedication to her role.

Efficiently managing the hardware inventory is currently Cristen's primary mandate and involves responding to service requests, coordination of hardware supplies, and direct communication with staff members over phone calls and emails. Revered for her organizational skills, she utilizes the   service management tool to track device movements, validatory of IT Information Library (ITIL) practices. Her adaptability,   superior attention to detail, and stellar customer service skills, evident in high customer satisfaction survey results, fetch   compliments not just from her customers, but from her colleagues as well. Cristen's contribution is highly prized at GRE,   corroborated by the high esteem in which she is held by her team.

 Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals   who have achieved and maintained the highest standards of quality and customer satisfaction. Every National award finalist gets   one free pass to attend the award ceremony, hosted at SupportWorld Live in the spring.

 This prestigious awards adventure for your superstar(s) begins with YOU!  You simply submit a written nomination form   allowing you to "brag" about your best of the best in the following areas: service excellence, teamwork, motivation and technical   aptitude.  Your HDI Minnesota Local Chapter Board takes it from there including conducting a short 15-20 minute interview with   your nominee(s), handling the judging process, and hosting a celebratory event to recognize ALL nominees for the Minnesota   Local Chapter and, of course, to announce the winners for each award.  Local Chapter winners will then advance to compete at   the District level with other winners from other Local Chapters within our District, and District winners then become National   Finalists. Winners from that final round of competition are announced at HDI's annual SupportWorld Live Conference in Spring   2026.

 Q: "My whole team rocks and I can't decide on who to nominate?"

 A:  NO PROBLEM!  There is no limit on how many people you can nominate!

 Q: "I, nor is my company, currently an HDI Member?"

 A: NO PROBLEM!  You, your company or the person/people you want to nominate do NOT need to be a current HDI Member to   participate in the awards program!

 Q: "I am very busy at work and don't have time to nominate someone?"

 A:  Yup...we totally get that!  Believe us...we're right there with you.  It's never too early to start thinking about who your   Superstars are.

 For more information on the HDI Awards Program, please click HERE !