HDI Minnesota miniCON2025

Join us at HDI Minnesota miniCON2025!

Don't miss the number one Service and Support event in Minnesota.

Join us for miniCON — a half-day conference that packs a full day’s punch of insight, inspiration, and innovation for service and support leaders and professionals.

We have three tracks:

• People First - For leaders and practitioners who want to improve communication, mentorship, and personal impact in the workplace.
• Evolving Skills, Tools & Tech - For attendees looking to embrace the evolving nature of work through smarter tools, better skills, and AI.
• Talent Pipeline - For professionals invested in developing, upskilling, and nurturing emerging talent.
   

Agenda
        1:00-1:15 – Attendees arrive at Infinite Campus
        1:15-2:30 – Welcome & Keynote
                Nate Brown - CX Evolution: The Servant Challenger
        2:30-2:40 – Break
        2:40-3:30 – 50-minute breakout sessions 

• Sheri Johnson - Communication Strategies to improve relationships, and collaboration
• Nicole West - Switching to HaloITSM a Hennepin County Case Study 
• Gina Montague, Desiree vanSytzama, Donald Chew -  Intern Programs

        3:30-3:40 – Break
        3:40-4:30 - 50-minute breakout sessions

• Nate Brown - Let's Get Specific: Attributes of a Personal Support Guide
• Kathy Northamer - Building Future Forward Tech Teams
• Matt Beran - AI in Service and Support

        4:30-6:00 – Networking - drinks & appetizers

This conference promises to be an enriching experience, offering networking opportunities with fellow professionals, thought leaders, and experts in the field.

REGISTER below today to secure your spot at this exclusive event.  Oh…and bring others from your team!  Free for members, $50 for non-members.

We look forward to welcoming you to an insightful and inspiring day at HDI Minnesota’s miniCON2025!